Frequently asked questions
How do I place an order?
Browse the shop, open a product, choose any available size or colour, add it to your bag and follow the checkout steps.
How do I choose the right size?
Measure both feet and compare your measurements with the size details for the product. If you are unsure, contact us before ordering.
Which payment methods are available?
Use one of the payment methods shown at checkout. Contact us before sending any payment outside the checkout process.
How much does delivery cost?
Available shipping options and charges are shown at checkout after you enter your address. Ask us to confirm delivery availability if no option appears.
When will my order arrive?
Contact us with your order number for the current dispatch and delivery estimate. Timing depends on your address and the courier.
Can I return or exchange an item?
Please contact us before ordering to confirm the return or exchange terms for your item. For an existing order, share your order number and the reason for your request.
What if my item arrives damaged or incorrect?
Contact us promptly with your order number and clear photos of the item and packaging so we can review the issue.
How can I contact you?
Use the WhatsApp button on this website for product or order enquiries. Please include your order number if you already placed an order.